Personal Development Courses

Knowledge

 

Skills and ability to apply knowledge

 

Positive attitude and desire to succeed

 

When these factors come together in a staff member they can form a habit of behaviour that inevitably leads to success.

 

Training helps individuals develop their knowledge and may also work towards creating a positive attitude as staff members feel valued and appreciated. Combine this with a Management structure supporting staff to apply their knowledge to become more skilled and you have the ingredients for a successful organisation.

 

At SHVtraining, we work with companies to help develop these skills in staff members whether as part of a bespoke programme or through open courses. As companies are as individual as their staff, we can devise a comprehensive set of courses that can either be taken individually or joined together as part of an ongoing development programme.

 

Customer Care

The purpose of this course is to underline the importance of Customer Care being an integral part of every role within a company. We will illustrate the skills essential to providing a high level of customer care and also the significance of appreciating internal customers and how this impacts on external service levels.

 

Time and Organisational Management

A practical and realistic look at how to get more from the working day by organising the individual and their tasks in a way that best suits them. This course considers the type of society we live in today and the stresses that can result from a lack of good time management – ‘good time management comes from yourself’. There is an approach that will work for you on a personal level – you may just need help to identify it.

 

Presentation Skills

This course encourages a professional framework for delivering presentations and speeches in any situation and to any audience. The course emphasises the importance of planning and preparation, body language, scripting and the use of various media. A highly practical course, which results in delegates making significant improvements to their presentation skills within the workplace.

 

Interpersonal Communications Skills

This course aims to identify areas where delegates can achieve more from relationships through developing an understanding of the processes of communication. Through the introduction of a structured approach, we demonstrate methods of assertive behaviour and illustrate strategies to avoid aggressive interactions and communication breakdown.

Reception and Telephone Skills

This course is an excellent introduction to dealing with callers on the telephone, greeting visitors professionally and courteously and gaining a better understanding of effective communication skills and styles. This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation.

 

In addition to the courses outlined, we can work with you to offer more in depth courses relating to your companies specific requirements. Examples of these courses include:

 

■ Coaching Techniques to Improve Performance

■ Decision Making & Problem Solving

■ Assertiveness & Confidence Building

■ Conflict Resolution & Personal Safety

■ Team Building

■ Managing Effective Meetings

■ Report Writing

■ Motivation

■ Negotiation Styles

■ Train the Trainer

■ Financial Strategy

■ Budgeting

■ Introduction to Finance

■ The Perfect Interviewers Workshop

■ Moving Forward

■ Positive Personal Development

■ Stress Management

■ Change Management

■ Results through People

 

 

Investing in your staff can improve productivity, efficiency and motivation. Whatever plans you have for developing the skills of your staff, call SHVtraining to discuss a tailored and focused solution.